Terms & Conditions

Payments and Cancellations

Stated Prices
Prices on this website are in New Zealand dollars and are on a “per person” basis. Niue operates under the New Zealand Dollar currency.  Prices are for payment by internet banking, by cash or personal or bank cheque.  Credit card fees have not been costed into the tour prices.  For payment by credit card see DEPOSITS & PAYMENTS below. 

Deposits & Payments
To secure a place on one of our packages the following deposits are required :

   Initial Deposit due at time of booking    $1,000 per person
   18 August 2017    $500 per person
   15 September 2017    Final Balance Due

All deposits are non-refundable once paid.  BCD Travel reserve the right to alter these deposit amounts and timelines, based on the composition of your final package, or as required by various suppliers.  All deposits are to be made via internet banking, by cash or personal or bank cheque only.  If you wish to pay by credit card for any deposits, then BCD Travel can arrange this, however the applicable merchant fee has not been allowed for in our pricing, which means a surcharge will apply. If paying by internet banking, please ensure you include your surname and our reference with your internet payment.  Please make contact with your BCD Travel consultant for our bank account details, or refer to the bottom of our invoice for details.

Cancellations and Refunds
All cancellations must be advised in writing. As per supplier conditions placed on us, all payments are non-refundable once paid.  However, we will use our best endeavours to on sell your package (in full, or part thereof) in an attempt to recover some monies for you.  Once the tour has commenced 100% of the full tour price will be charged.  BCD Travel will attempt to minimise these supplier fees on your behalf, but it depends on our ability to re-sell your place and the attitude and conditions of airlines, hotels, land operators and match ticket providers.  Any refunds able to be made will be subject to a fee no less than $500 per person.  Please read the information on INSURANCE.

Amendments
Each and every amendment made to a booking will incur an amendment fee of $50.00 per amendment per person, along with any fees charged by the airlines and/or other suppliers.  Amendments to bookings within a week of departure cannot be guaranteed, but if they are possible, will incur an amendment fee of $100.00 per amendment, per person in addition to any applicable airline/supplier reissue/amendment fees.

Items not Covered
Unless otherwise specified the costs of credit card merchant fees, meals, drinks, laundry, porterage, passports, visa, entry fees and departure taxes, tips and gratuities, items of a personal nature and any other items  not included in our ‘tour inclusions’ are not included.

Unused Services
Upon the commencement of your package, refunds will not be provided where from illness or person choice you do not utilise part or all of the package inclusions.  Please refer to ‘Cancellations and Refunds’ section if cancelling your package prior to date of departure.

Group Size
Prices and arrangements have been made on the basis of a minimum of 10 persons travelling together on each group departure.  If there are fewer than 10 people, the tour may have to be re-costed or cancelled and an alternative option offered.

Flights

Changes
As airlines reserved the right to alter schedules, BCD Travel cannot be held responsible when confirmed flights are subsequently changed.  Once issued, airline tickets are non-refundable and non-transferable.  Upgrades are available at extra the costs upon request– subject to availability in that booking class. 

Fuel Surcharges, Airline and Insurance Levies
All taxes and fees associated with airfare (i.e. fuel surcharges, CAA Domestic, Passenger Levy, Insurance Surcharge and Government Security Levy) are shown as an ADDITIONAL cost.  This is because they are subject to change without notice.  Please check with us if you are not sure.

Domestic Connections
Tour airfare prices from Auckland. Add on fares are available at an extra cost. We can assist, and quote for, domestic connecting flights as required.

Frequent Flyer Membership
If you are a member of the airline you are requesting we book you on, please provide your membership number, to ensure any applicable points are awarded to you.  If you are not a member and would like to join, this can be done on the relevant airline website.  If you are an existing member and wish to use points for your journey or to upgrade, then pleases discuss this with our consultants.  However, we recommend that you contact the airline help desk directly to make your redemption bookings.

General Information & Conditions

Itineraries
The itinerary information shown is correct as at 25 July 2017.  If due to circumstances beyond the control BCD Travel, the itinerary is changed, then the tour inclusions and price may have to be altered.

Documentation
Travel documents and any tour gear or apparel will be distributed approximately 10 working days prior to your departure date from New Zealand. It is important that you check all of the confirmation letters and documentation handed or sent to you in relation to your proposed travel and accommodation to ensure it fully meets your requirements and there have been no misunderstandings. Please ensure airline tickets have names as per passport.  BCD Travel will not accept responsibility for any documents subsequently altered without our consent.

Passports
Passports must be valid for 3 months upon your return to New Zealand.

Safety, Health and Vaccinations
If you are planning to travel overseas, checklists and travel health and safety tips can help you prepare. You can also register with the NZ Governments Ministry of Foreign Affairs and Trade if you are travelling overseas, so that you can be contacted in an emergency. If you are concerned about security and travel risks in the countries you intend to visit, you can read the latest travel advisories from the Ministry of Foreign Affairs and Trade. See the website; www.safetravel.org.nz. Information is available for most countries which can help you make informed travel decisions and minimise risk when you travel overseas. You can subscribe to receive email notification of the latest travel advisory updates. Certain countries require and / or recommend that travellers be vaccinated against specific diseases. Please check with your doctor and / or the embassies concerned to satisfy yourself as to whether your destinations have any requirements or suggestions in this respect. It is your responsibility to ensure your own health with regards to vaccinations and / or decisions to travel to at risk areas. You may also wish to visit the World Health Organisations website: www.who.Int/en for more information on health issues.

Insurance
Our Comprehensive Travel Insurance policy can cover you for loss of deposits in cases of “unforeseen circumstances”. This policy also offers comprehensive cover for medical treatment, travel delay, loss of cash and personal belongings. Full details will be sent once you register including negotiated discounts. We recommend that a travel Insurance policy should be taken out as soon as you have paid your initial deposits. Should you wish to arrange your own travel insurance you may do so and advise us that you are covered. Please be aware that travel insurance offered by credit card companies does not always match the level of cover offered by our preferred policy. In particular, check medical cover and the emergency assistance offered. Please ask for a copy of our comprehensive Insurance policy so that you can compare the cover with other policies offered.   If you choose not to take a travel policy you must sign our insurance waiver to this effect.

Twin Sharing
If you are travelling alone or with a friend, but wish to share a twin room please indicate this on the tour registration form. Our experience on recent tours is that room sharing arrangements do not always work out for people who are complete strangers to each other. The trend is for singles to take the single room option and pay the single room supplement. If however, you still wish to be matched up with someone we will do all possible to find a roommate for you. If a roommate cannot be found then the single room supplement will have to apply.

Hotel Credit
Bonds or credit card imprints may be required by accommodation suppliers, where they are providing telephone, mini-bar, in-room movies, laundry and other facilities and services that can be charged to guest rooms. These are usually requested by the hotel at the time of check-in.                                                                                              

Our Services
The services that BCD Travel provide consist of arranging and coordinating travel, accommodation and match tickets, making bookings, and issuing appropriate tickets and vouchers.

Our Liability
BCD Travel (Barlow Travel Group Limited) is instrumental in bringing about a direct contractual relationship between you, the customer, and the “principal” (i.e airlines, other transport operators, accommodation suppliers, event managers and other suppliers). We undertake to perform our services with reasonable skill and care and, where applicable, in compliance with our obligations under the Consumer Guarantees Act 1993 (which applies to services supplied by us except where they are, or held out as being, acquired for business purposes). We will not be held liable for any loss, damage or claim arising from acts of defaults outside the control of  BCD Travel (Barlow Travel Group Limited), its employees or agents, including (but not limited to) the acts or defaults of actual travel, accommodation and event ticket suppliers.

Force Majeure
If by means of any event of force majeure (which shall include terrorism, pandemic or any cause or event outside our control) we shall be delayed in or prevented from performing our obligations, then such delay or non-performance shall not be deemed a breach or entitle a damages claim. Our obligations shall be suspended whilst such event of force majeure continues.

Accuracy
All reasonable care has been taken to ensure the accuracy of package information provided, but services offered could be subject to change. You should keep in contact with BCD Travel to ensure any changes which occur, can be passed on to you.

To Book Our Tours
To book, please complete registration form on our website. You must read and agree to the “Booking Conditions”, provided at registration. If you wish to discuss any aspects of the tours, contact one of our Tour Co-ordinators.